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Shipping & Returns

Shipping

Once you have placed your order with us, we will dispatch it from our studio within 3-5 working days. 

 

Please note: Several countries apply a duty or tax on packages imported from the UK that exceed a certain value. In the event that your order from Sundies surpasses this limit, there may be a duty fee associated with receiving your package. We kindly recommend checking your country's tax specifications before placing your order, as Sundies cannot assume responsibility for any tax payments.

For orders placed inside the UK, your purchase will be posted using Royal Mail UK Tracked 48 Hour and the delivery cost is £4. 

For orders inside Europe, we use standard delivery via Royal Mail (5-7 working days) which is £20.

For international delivery, we use standard via Royal Mail (5-7 working days) which is £20.

Returns & Exchanges

At Sundies, we have a return policy in place for unworn and unwashed bras and basics that still have their original tags attached. However, we are unable to accept returns for items that are damaged or marked in any way. For thongs and briefs, we offer exchanges only.

It's important to note that returns are accepted within a timeframe of 10 days from the date you received the item. To initiate a return, please reach out to us at hello@wearesundies.com, and our team will assist you in arranging the process.

Please note that the customer is responsible for covering the return shipping cost, as we are unable to offer freepost returns. To ensure a smooth return process, we kindly ask you to wrap the items to prevent any damage during transit securely. When sending the parcel back, obtaining a proof of postage certificate is recommended for your peace of mind. It is important to meet these conditions in order for us to process your return or issue a refund.

Rest assured that we will process your exchange within 5-10 working days of receiving your returned parcel. Thank you for your understanding and cooperation.

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